6 – 18 months since last visit
Overdue
They meant to book their next cleaning or checkup. It slipped, and the automated reminder didn't move them.
For dental & medical practices
40 patients back on your schedule in 90 days. Or every dollar back.
Hundreds of patients in your practice software are overdue: a cleaning they never rebooked, treatment they never scheduled, a checkup that slipped a year. We rank every one by how likely they are to come back, reach out in your practice's name, and book them in. You see each one by name.
- Live in 7 days
- Month-to-month
- Guarantee in writing
BD
Reaching out
Brightside DentalReactivation · since launch
0
patients back on
the schedule
Day 41 of 90
Ahead of pace
the schedule
Day 41 of 90
Est. value recovered
Where your next patients are
Your next 40 patients are already in your patient list.
They aren't unhappy. They got busy, the reminder card went to an old address, and no one followed up. Every month they stay away, they get harder to bring back.
Diagnosed, never scheduled
Unfinished treatment
The crown, the filling, the follow-up visit. Recommended, quoted, and still waiting in the chart.
18+ months
Gone quiet
Many never chose another practice. Nobody asked them back. Some will come back with one well-timed message.
We find them, rank them, reach out, and book them back in. Your team doesn't make a single call.
What's in your list
Put your own numbers in. See what's sitting in your patient list.
Past their recall date with nothing booked, or with treatment never scheduled. Your practice software can run this report.
Their next visits plus any treatment that's waiting.
Pick a number you'd believe. The guarantee below doesn't depend on it.
Whatever your numbers, the floor is in writing: 40 patients back in 90 days, or you get every dollar back.
Sitting in your patient list right now
$0
Patients who come back0
Their first-year value$0
Patient Reactivation, per year$5,964
An estimate from the numbers you enter. Your dashboard shows the real figures from day one.
How we rank
Not a blast. A ranked list.
Most recall reminders send the same message to everyone on the same schedule. We give every overdue patient a Return score, based on how likely they are to come back and what their visit is worth, and work the list from the top. The first weeks bring back the patients most likely to say yes.
- Visit historyHow often they came, how long they've been a patient, whether they kept appointments.
- What's still openTreatment that was diagnosed and never scheduled ranks higher, and is worth more.
- TimingInsurance benefits that reset at year end, and how long it's been since their last visit.
- How they replyRe-scored every night. Who answered, who didn't, and which message worked.
GH
Gloria HayesLast visit 8 months ago · patient since 2019
91
Est. first-year value$1,450
Rebooked from the first textTue 9:30 AM
The dashboard
Every patient who came back, by name.
Who's on the list, who we've reached, what they said, and who's booked. It's also the guarantee ledger: you and we count the same names. Click around: this is the dashboard your practice logs into.
Overview
Sample practice with demo data. Yours shows your own patients.
Ranked, not blasted
Every overdue patient is scored and worked from the top, so the first weeks bring back the patients most likely to say yes.
In your practice's voice
You approve every message before it goes out. Patients hear from Brightside Dental, not from us, never more than three times, and never with health details in a text.
Booked, not just reminded
Every reply gets an answer and every yes gets an appointment. If someone doesn't reply, a person from our team calls.
How it works
Live in a week. We do the work.
Day 1
Connect your patient list
A 15-minute call, a signed business associate agreement, and read-only access to your practice software or an export. That's your part done.
Days 2 – 6
We score and write
Every overdue patient gets a Return score. We write the messages in your practice's voice, and you approve them before anything goes out.
Day 7
Patients start coming back
Outreach starts at the top of the list. Every rebooked patient appears in your dashboard by name, and the 90 days begin.
The guarantee
40 patients back in 90 days, or every dollar back.
If we don't get at least 40 overdue patients back on your schedule in your first 90 days, we refund 100% of what you've paid us. Not a credit. Not "we'll keep working for free." The money.
What counts
A patient who came back
A patient who was past their recall date or had unfinished treatment, with nothing booked when we started, who books through our outreach within the 90 days.
How it's counted
By name, in your dashboard
Every one is listed with the date, the appointment and the messages that brought them back. You can check every one.
The conditions, all of them
Three, in plain English
You have at least 600 overdue patients we can reach, which we count together before we start. We reach out in your practice's name for the full 90 days. You ask for the refund within 30 days of day 90.
Adam & BrandonFounders, A&B Automation
Pricing
One plan. Everything included.
At $600 a returning patient, about ten patients a year covers it. The guarantee is forty, in three months.
Patient Reactivation
$497/ month
No setup fee. No contract. Cancel any month.
Book a 15-minute callBacked by the 90-day guarantee.
What you get
- Your whole patient list scored and ranked, re-scored every night
- Outreach by text, email and phone, in your practice's name
- Every reply answered and every yes booked
- Follow-up on diagnosed treatment that was never scheduled
- The dashboard, for everyone on your team
- Setup, messages and list work, done for you
A recall coordinator
≈ $35,800/ year
Median front-desk pay before benefits.1 And recall calls are the first thing dropped on a busy day.
Reminder software
Same message
The same reminder to everyone, on a schedule. When a patient doesn't answer, nobody follows up.
Patient Reactivation
$5,964/ year
Ranked, done for you, and guaranteed to bring patients back.
Questions
What practice owners ask us first.
Will my patients find this spammy?
No. Each patient gets a short, personal message from your practice at a sensible hour, and no more than three touches before we stop. Anyone who says stop is never contacted again, and you approve every message before it's sent.
How do you get my patient list, and is it safe?
We sign a business associate agreement with your practice before we see any patient data. Then we connect read-only to your practice software, or work from an export, whichever your system supports. We use the list only to reach your patients, and we delete our copy if you leave.
Who books the appointment?
We do. When a patient says yes, we offer them real open times from your schedule. Where your software lets us book directly, we do. Where it doesn't, we hold the time with the patient and your team confirms it. Either way, it's in your dashboard.
What counts toward the guarantee?
A patient who was past their recall date or had unfinished treatment, with nothing booked when we started, who books through our outreach within the 90 days. The visit itself can fall after day 90. Each one is listed by name in your dashboard, so you and we are counting the same list. The refund is 100% of what you paid in those 90 days, and the three conditions in the guarantee above are the only ones.
Does this replace my recall system?
No. Keep your reminders running. We work the patients they didn't bring back, and we skip anyone who already has an appointment.
Is there a contract?
No. It's month-to-month with no setup fee. If it isn't paying for itself, cancel. And if we don't hit the guarantee in your first 90 days, you get everything back.
Get started
Find out who's waiting in your list.
Book a 15-minute call. We'll estimate how many overdue patients you have and what they're worth, and tell you straight whether the guarantee fits your practice.
- 15 minutes, on your schedule
- No pressure and no contract
- Live in 7 days if you go ahead